Frequently Asked Questions
Frequently Asked Party Rental Questions
Q: Does the rental price include set up ,instructions of use, delivery, and take down?
A: Yes, although additional fees may apply for areas outside our free delivery area. Remember prices do not include sales tax or Damage Waiver.
Q. What if it rains? ( From October through February we do not deliver for outdoor events if there is any chance of rain.)
A. You can cancel anytime before delivery without being charged. Most people don't cancel their party if it rains they shut unit down and go indoors till rain stops and then it's time to jump again!
Q. What's your cancellation policy?
A. You can cancel anytime BEFORE DELIVERY for any reason without penalty. Cancellations hurt our little family business. Please if you must cancel as soon as possible so we have a chance to rent unit out to someone else. Thank You.
Q: Do you deliver your amazing party rentals cities outside of Pittsburgh area?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 1 day rental time include your set up time?
A: No. We want you to have an amazing time on our equipment. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up for the party or special event?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call you before to confirm that someone will be at the party location. Of course, if you need us there at a certain time, let us know and we'll see what we can do. If your event is at a PARK or Hall Last pick up is 8pm. Unless you made special arrangements with us in advance.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: Isn't that the pits? That's one of the biggest problems in this industry! United Inflatable Rides makes sure to clean and disinfect every party rental before every rental, so no, your rental should not, and will not be dirty!
Q: Do we have to keep the inflatable rental plugged in the entire time?
A: Yes. A blower keeps air in the unit the entire time. Once unplugged the unit will deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks or other facilities? Do parks have electricity? Do we need permission to use park facilities?
A:( We only set up at a few Pittsburgh parks please call to see if your park is on our list and rental are for 4 hours last pick up 7-8pm) We love setting up at parks but most parks do require a permit and permission to have an inflatable on their premises. They also require a certificate of insurance (which we can email to you or them upon request). When reserving your pavilion is the time to ask these questions. Don't' forget to ask if they have electricity on site. If your Event is at a park we require a full payment. LATEST PICK UP TIME AT PARK OR HALL IS 7 to 8PM Note: Please arrive early or at least on time Drivers can not wait as they have other deliveries, that's why we get paid up front and no refunds.
Q: What payments do you take and when do you need payment?
A: Cash or Credit Cards . Payment is due at delivery, unless your event somewhere other than a your back yard. . If your event is not in your back yard payment is due if full when placing reservation unless other arrangements have been made.
Q: Do you require a deposit?
A: Not at this time. Unless its a large order or if your event is at a park. deposit is non refundable with parks & large orders.
Q: How big are the jumps?
A: Most of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q. Do I need electricity At my site? is it my responsibility to supply electricity , If so How much?
A: Yes you need at least 1 twenty amp breaker per inflatable. Some inflatables take up to three separate 20amp breakers. Yes itâ™s your responsibility to provide adequate electricity or you can rent one of our generators. ( We do not plug in our inflatables to third party generators if you need a generator you must rent ours) You can always call us for help or advice.
Q. Do I need Extension cords?
A. No. United inflatable rides will provide up to 50 feet of extension cord per inflatable that is the maximum allowed by manufacture of blowers.
if your over 50 feet away you can rent one of our generators.
Q.How do I prepare my site for delivery?
A.Please Have your phone on you and answer it the day of your party!
Please ensure that there is a clear path from the street all the way to your set up area. Some of the larger jumps require a 4-5' path since they are so large. (No, we won't lift the 500 pound jump over your wall and through your house or go up hills) If you have stairs or a tiered backyard please call the office to discuss setup options.
Q. Do I Tip Drivers?
This is up to you. Its not required and they don't expect anything. Here's how I look at it. Do you tip the pizza guy,Hair stylist or any other service person? Our drivers are bringing you items that weigh 300 pounds or more.
Please clear the set up area of any rocks or sharp objects (or doggie traps). We don't set up on rocks!
Q: Does the rental price include set up ,instructions of use, delivery, and take down?
A: Yes, although additional fees may apply for areas outside our free delivery area. Remember prices do not include sales tax or Damage Waiver.
Q. What if it rains? ( From October through February we do not deliver for outdoor events if there is any chance of rain.)
A. You can cancel anytime before delivery without being charged. Most people don't cancel their party if it rains they shut unit down and go indoors till rain stops and then it's time to jump again!
Q. What's your cancellation policy?
A. You can cancel anytime BEFORE DELIVERY for any reason without penalty. Cancellations hurt our little family business. Please if you must cancel as soon as possible so we have a chance to rent unit out to someone else. Thank You.
Q: Do you deliver your amazing party rentals cities outside of Pittsburgh area?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 1 day rental time include your set up time?
A: No. We want you to have an amazing time on our equipment. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up for the party or special event?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call you before to confirm that someone will be at the party location. Of course, if you need us there at a certain time, let us know and we'll see what we can do. If your event is at a PARK or Hall Last pick up is 8pm. Unless you made special arrangements with us in advance.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: Isn't that the pits? That's one of the biggest problems in this industry! United Inflatable Rides makes sure to clean and disinfect every party rental before every rental, so no, your rental should not, and will not be dirty!
Q: Do we have to keep the inflatable rental plugged in the entire time?
A: Yes. A blower keeps air in the unit the entire time. Once unplugged the unit will deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks or other facilities? Do parks have electricity? Do we need permission to use park facilities?
A:( We only set up at a few Pittsburgh parks please call to see if your park is on our list and rental are for 4 hours last pick up 7-8pm) We love setting up at parks but most parks do require a permit and permission to have an inflatable on their premises. They also require a certificate of insurance (which we can email to you or them upon request). When reserving your pavilion is the time to ask these questions. Don't' forget to ask if they have electricity on site. If your Event is at a park we require a full payment. LATEST PICK UP TIME AT PARK OR HALL IS 7 to 8PM Note: Please arrive early or at least on time Drivers can not wait as they have other deliveries, that's why we get paid up front and no refunds.
Q: What payments do you take and when do you need payment?
A: Cash or Credit Cards . Payment is due at delivery, unless your event somewhere other than a your back yard. . If your event is not in your back yard payment is due if full when placing reservation unless other arrangements have been made.
Q: Do you require a deposit?
A: Not at this time. Unless its a large order or if your event is at a park. deposit is non refundable with parks & large orders.
Q: How big are the jumps?
A: Most of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q. Do I need electricity At my site? is it my responsibility to supply electricity , If so How much?
A: Yes you need at least 1 twenty amp breaker per inflatable. Some inflatables take up to three separate 20amp breakers. Yes itâ™s your responsibility to provide adequate electricity or you can rent one of our generators. ( We do not plug in our inflatables to third party generators if you need a generator you must rent ours) You can always call us for help or advice.
Q. Do I need Extension cords?
A. No. United inflatable rides will provide up to 50 feet of extension cord per inflatable that is the maximum allowed by manufacture of blowers.
if your over 50 feet away you can rent one of our generators.
Q.How do I prepare my site for delivery?
A.Please Have your phone on you and answer it the day of your party!
Please ensure that there is a clear path from the street all the way to your set up area. Some of the larger jumps require a 4-5' path since they are so large. (No, we won't lift the 500 pound jump over your wall and through your house or go up hills) If you have stairs or a tiered backyard please call the office to discuss setup options.
Q. Do I Tip Drivers?
This is up to you. Its not required and they don't expect anything. Here's how I look at it. Do you tip the pizza guy,Hair stylist or any other service person? Our drivers are bringing you items that weigh 300 pounds or more.
Please clear the set up area of any rocks or sharp objects (or doggie traps). We don't set up on rocks!